TECHNOLOGY SPECIALIST II

Qualifications:

• Minimum of an Associate’s Degree in Technology and/or Technical Certificate/Industry Certification. Bachelor’s Degree preferred.
• Moderate knowledge in computers, hardware, software, and networks.
• Good verbal and written communication skills.

Essential Responsibilities:

• Provide Level 1, 2, and 3 technical support for computers, equipment, networks, and other technology services that enhance educational programs and administrative functions within the Schuylkill Intermediate Unit 29, Schuylkill Technology Center, and member school districts.
• Level 1 is the first line of problem management and support, providing local assistance with computer related questions.
• Level 2 support aids with advanced features and possible product bugs and failures, possibly requiring research and more complex diagnostic and problem resolution skills.
• Level 3 support is the final escalation point for customer care and installation. Level 3 accept and execute special projects assigned by the Coordinator of Technology Services.

Responsibilities:

• Provide advanced help desk support when needed and identify problems, troubleshoot, repair, and provides advice in technology related services.
• Support and assist district, IU and STC staff by providing individual assistance with procedural, hardware and software issues, and skills development services.
• Support and assist district, IU and STC staff by providing assistance with government reporting, data analysis, data structures and related skills development.
• Provide onsite technical support for districts as needed.
• Test, install, troubleshoot and resolve hardware, software, audio/video, server, network, and peripheral equipment and cabling problems/issues throughout the districts, IU, and STC in a timely and professional manner.
• Deliver, unpack, configure, install and maintain computer, peripheral, network, server, and audio/video equipment.
• Maintain user accounts; add/changes/deletes, for various logins including G Suite, Microsoft, etc., for IU and STC.
• Install software as per procedures and vendor licensing agreements.
• Preview and evaluate hardware and software.
• Inform teachers, administrators, and support staff of appropriate emerging technology.
• Effectively use new and existing equipment and software.
• Recommend and implement security, hardware, and software enhancements.
• Maintain a professional, clean, orderly, and safe working environment.
• Assist the technology staff with any issues related to current and future technology initiatives.
• Assist in organizing and executing technology events, in-service programs, and workshops.
• Assist in the development and maintenance of IU and STC websites.
• Support, install, configure, and maintain server-based services and equipment.
• Monitor server and network status, security and utilization, and initiate appropriate measures.
• Monitor system backup and archival functions to assure compliance with applicable policies, practices, and standards.
• Perform other duties as assigned by and discussed with the Coordinator of Technology Services.

Program/Classification:

• Technology Services/Compensation Plan

Reports To:

• Coordinator of Technology Services

Method of Evaluation:

• Performance of the job will be evaluated annually by the Coordinator of Technology Services in accordance with provisions of the Board’s Policy on evaluation of personnel.

Supervisory Responsibilities:

• N/A

Terms of Employment:

• Employment shall be twelve [12] months per year. Salary and benefits will be established by the Board of Directors.

Physical/Sensory Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This is an active position requiring the ability to stoop, kneel, crouch, crawl, reach, stand, walk and occasionally lift and/or move objects up to 50 lbs.; verbal and hearing skills to effectively communicate; visual acuity to oversee projects, and make observations. Work is done mainly indoors but could include outside tasks.

The public schools of Schuylkill County and the Schuylkill IU 29 do not discriminate against any persons in employment, educational programs or activities based on race, color, sex, creed, religion, age, disability, national origin, marital status or because a person is a disabled veteran or a veteran of the Vietnam era. This policy extends to all other legally protected classifications and is published in accordance with state and federal laws including Title IX of the Education Amendments of 1972 and sections 503 and 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act.